Shipping & Delivery

We are proud to offer free worldwide shipping!

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or other reliable shipping service.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping usually takes 2-4 weeks. In cases of high demand shipping time can increase. Also, there are other factors impacting shipping. Currently with the COVID-19 situation our shipping times might be a bit longer than usual, please understand that these factors are not in our control.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time (60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If the product arrived damaged.
If you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of A Black Cat Shop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://ablackcatshop.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact page. Keep in mind that you will have to ship the item back to us at your expense.